How Can I Change People’s Roles? We Are Getting Close!
If an organization is struggling to survive or be competitive or just to get better, the roles people play mirror the tasks that must be accomplished. If inadequate processes and procedures prevail, then the role of “fire fighter” is held in high esteem. If inadequate processes and procedures cause us to be late with our customer, then a little “butt busting” is the role that is needed to get the job done and become successful. We need to change our processes and procedures, i.e., improve our system for doing business.
How Do I Change Organizational Processes and Procedures? Congrats, You Got It!!!!!!
Finally, something we can see, touch and measure directly. There are a number of process improvement methodologies that are being used in business today. One of those, Six Sigma, is proving to be quite powerful in achieving dramatic improvements in reducing the rejections, thus increasing the productivity, customer satisfaction and financial performance. Other approaches like LEAN, TPM, KAIZEN, TS and ISO are around and have also enjoyed degrees of success. As this is not a paper on improvement methodologies we will leave that discussion to another day.
To lend credibility to the above iterative thought process and model, it must hold up under multiple scenarios. Let’s examine two hypothetical situations in the upcoming blogs... Wait for the next blog.
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