It was the final year in an MBA school and the professor gave the students a pop quiz. All of the students were conscientious and had breezed through the questions, until they read the last one: "What is the first name of the woman who cleans the school?"
Surely this was some kind of joke. All of the students had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would they knew her name? Almost all of the students handed in their paper, leaving the last question blank.
Just before class ended, one student asked if the last question would count toward our quiz grade.
"Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say hello'. Respect each and every individual"
This is an important lesson for those who aspire to be on the top post of an organization!
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